Privacy Policy

Introduction

NS MOZA (SARL), registered office at Rue Moustapha Khaznadar, 8080 Menzel Temime, Tunisia (Tax ID: 1712424P), operates the Kweki live shopping marketplace (the "Platform"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and mobile application.

Data We Collect

Depending on how you use the Platform (as a buyer, seller, or visitor), we may collect:

• Account information: name, email address, phone number, password, profile picture
• Order and transaction information: delivery address, order history, payment status
• Payment information: processed through our payment partner Flouci; we do not store full card details on our servers
• Live shopping activity: sessions viewed, products interacted with, chat messages during live sessions
• Device and technical data: IP address, device type, operating system, app version, browser type
• Location data: approximate location for delivery and market relevance (with your permission)
• Communications: messages you send to our support team

How We Use Your Data

We use your personal data to:

• Create and manage your account
• Process and deliver orders, including cash-on-delivery and Flouci in-app payments
• Enable live shopping sessions between sellers and buyers
• Provide customer support
• Improve and personalize the Platform
• Send order updates, notifications, and (with your consent) marketing communications
• Prevent fraud and ensure platform security
• Comply with legal and tax obligations

Payment Data and Flouci

When you choose to pay via Flouci in-app payment, your payment is processed directly through Flouci's secure payment infrastructure. Kweki does not store your full card number or Flouci wallet credentials. Flouci acts as an independent data controller for the payment transaction and processes data according to its own privacy policy.

Sharing Your Data

We may share your data with:

• Sellers/merchants, to the extent necessary to fulfill your order (name, delivery address, phone number)
• Delivery partners, to complete delivery of your order
• Flouci, for payment processing
• Service providers who support our hosting, analytics, and communication infrastructure
• Authorities, where required by Tunisian law or in response to a valid legal request

Data Retention

We retain your personal data for as long as your account is active, and for a reasonable period afterward as required to comply with legal, accounting, or tax obligations under Tunisian law.

Your Rights

Subject to applicable Tunisian data protection law (Organic Law n°2004-63), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Object to certain processing, including marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@kweki.co.

Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.